FAQ and troubleshooting

Troubleshooting

What to do when a task, sign-in, connector or setting doesn't go through.

We couldn't confirm whether the task was created

Choose Check whether it was created.
If it wasn't created, choose Create again. It's safe: the task is never created twice.

A task link can't be opened

If you see This task can't be opened, the task may not exist, may have been deleted, or may not be shared with you. Check the link, or ask a colleague who can see it. If you see You do not have access to this task, it sits in a workspace you have not been given access to: ask the company owner or an administrator to add you to that workspace.

Your session has ended

Sign in again to continue. For example, this happens on a device that was signed out from another one with Sign out other devices, and on other devices after a password reset.

The verification email didn't arrive

Check your spam folder.
When the timer ends, choose Resend code.
If you see Too many email requests, wait until the timer ends, then try again.

Google sign-in did not finish

Choose Continue with Google to try again, or sign in with your email and password instead.

A connector needs re-authorization

Open Connectors in the sidebar. In the message box's services list, the same service shows Reconnect in Connectors.
Under Your connections, find the account marked Needs re-authorization.
Choose Authorize again and sign in with the same account you connected before.

Language preference could not be saved

The language you picked stays on screen, but it wasn't saved to your account. Choose Retry saving language next to the account menu.

Copy the problem details

When something goes wrong, the message usually comes with Problem details. They point to the exact request that went wrong, so copy them if you need help.

Choose Copy problem details. The button copies the whole block, even while it is folded.
If you see Copy failed, the text is selected for you: copy it yourself.

The block can include Time (local), Action, Error code, Request id, Object id, Company · workspace · account and Model / employee version. A field with no value is left out.