FAQ and troubleshooting
Frequently asked questions
Short answers about files, tasks, credits, languages and your company.
Can an AI employee see all my files?
No. Adding an employee doesn't give it access to your files. You choose what to share with each task, with Add materials in the message box. For Google Drive, WorkPier sees only the files you pick, never the rest of your Drive.
What files can I attach, and what do AI employees make?
You can attach any type of file. Each file can be at most 25 MB, and one task accepts at most 10 files and 50 MB in total. Besides their replies, AI employees create Word, Excel, PowerPoint and PDF documents that you can open and download.
Who can see my tasks?
A Member sees only their own tasks. The Owner and Administrators also see other people's tasks, in the workspaces they can access. The owner can access every workspace; administrators and members only the workspaces they've been given access to.
Can I stop a task while it is working?
Yes. On the task, choose Stop. The run stops at a safe point. Send a message whenever you want to continue.
Can an AI employee change things in my connected accounts without asking?
Only low-risk changes, and only with Auto mode on. It reads what a connector allows straight away. With Auto mode on, low-risk changes that match your request run without asking; deletes, sharing and messages to others always ask. Switch the chat box to Ask for approval and every change waits for you to confirm it. Only company owners and administrators can connect accounts, and everyone can disconnect their own.
What happens when AI credits run out?
New tasks and replies cannot start, but work that is already running finishes. If your company has used today's AI credits, new work can start once they reset. The owner and administrators can choose Request more credits; anyone else can ask the company owner.
Which languages can I use?
WorkPier is available in 简体中文, 繁體中文（香港） and English. To change it, open the account menu and pick one under Language. Your choice is saved to your account.
Can I belong to two companies?
No. An account can belong to only one company at a time. To accept another company's invitation, leave your current company first or have it remove you.
What happens when I leave a company?
In Account settings, choose Leave company. You lose access to the company immediately, and its work is no longer shown to you. Your past tasks and results keep their attribution, and your account stays. The owner must transfer ownership to another member before leaving.